Developing a New UX Product

The best new products--and the most successful--solve real problems in a way that no one has thought to previously address. Often, the problem(s) solved come as a cluster of needs, which appear to be insoluble, even unrelated. Existing hegemonies may appear to counter-indicate new solutions. The logic of the status quo is not a good tool in opening a window to new product categories.

UX Part I: Wicked Problem

UX Part I: Wicked Problem We are at a crossroads in the design of User Experience (UX) today: A wicked problem is a problem that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize. The use of term "wicked" here has come to denote resistance to resolution, rather than... Continue Reading →

Learning From Starbucks’ $2.3 Billion Mistake

Corporations and individuals may all benefit from conscious awareness of branding. My own personal brand is based on that of the jocular Knight, riding to the rescue, full of good humor and mirth, even while his mission is one of gravest importance (in fairy tale terms, rescuing the Princess in Peril). Aladdin, Prince Charming and Prometheus are my prototypes. Knowing this, it is easier for others to understand my peripatetic path, ‘riding to the rescue’ in a variety of contracts and positions over a period of decades without really settling myself down, as I seek the kingdom of my dreams. Like the Knight of olden days I have frequently been content to rest my brow in nature’s field or forest, at home anywhere, so long as I am ready at a moment’s notice to leap astride my trusty steed and dash my precious cargo safely across raging torrents.

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